Digital Health

Service Coordination

Service coordination aims to place consumers at the centre of service delivery ensuring that they have access to the services they need, opportunities for early intervention and health promotion, and improved health outcomes. The practice of service coordination particularly supports more effective ways of working with people with complex and multiple needs.

Further information including free online training modules can be found at:

Secure Messaging and eHealth

Client/patient information needs to be transmitted securely in order to meet the Privacy Legislation and agency accreditation requirements. Encryption, a system to secretly code the message, is a way to make an email secure and meet national standards for secure messaging. Unencrypted emails and faxes are not secure: transmitting client/patient information in this way is a high risk practice.

Lower Hume Primary Care Partnership promotes communication of client/patient information via ConnectingCare. ConnectingCare is a comprehensive web-based directory of health and community services integrated with a secure messaging and referral system. It is integrated with the National Human Services Directory (NHSD). ConnectingCare meets national messaging standards.

National Human Services Directory

The National Human Services Directory (NHSD) is a national directory providing practitioners and service providers with information about health, social and disability services Australia-wide. NHSD data supports other directories e.g. the Better Health Channel, Nurse-on-call, GP on-call and Disability On-line.

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Better Health Channel

Members of the general public can go to the Better Health Channel (BHC) for a consumer focused version of the NHSD service directory. The BHC provides health and medical information that is quality assured, reliable, up to date, easy to understand, regularly reviewed and locally relevant. The BHC provides health and medical information to help individuals and their communities improve their health and wellbeing.

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Links: for some useful links, please see our links page